At MoodyKhozin, we understand that hospital leaders face constant pressure to hold down costs, keep staff engaged, and deliver quality care. By pairing our operational strategies with the focused resilience methods from HeartMath, we help create more stable teams, protect margins, and restore much-needed balance.
The case studies that follow show what a MoodyKhozin & HeartMath collaboration can achieve. If these outcomes align with your goals, let’s have a conversation about bringing these results to your organization.
MoodyKhozin, in collaboration with HeartMath, undertook a strategic retention initiative at Swedish Medical Center focused on frontline staff and departmental leadership. Drawing upon MKC’s holistic, systems-based approach – and integrating HeartMath’s signature resilience tools – the hospital quickly realized a stark drop in turnover from 22% to 9% among the initial 600 employees. This improvement saved an estimated 78 jobs, translating to $3.7 million in recoverable costs.
By embedding accessible training modules within existing workflows, MKC ensured minimal disruption to patient care while these techniques fostered a measurable “resilience culture.” The success at Swedish highlights how a targeted focus of operational fine-tuning and well-being programs can yield immediate ROI, curb hiring expenses, and stabilize workforce morale – all without overwhelming executives in elaborate rollouts.
Faced with high attrition rates, Sierra Providence Health enlisted MoodyKhozin to address the root causes of turnover. Our team combined a productivity-centric operational plan with HeartMath’s resilience-building methodology to foster a more stable workforce culture. Within one year, nurse turnover fell from 21% to 3% and overall staff turnover from 21% to 5%, preventing 19 nursing and 45 general staff separations – exceeding $3 million in estimated savings.
Leveraging MKC’s organizational insight, these strategies were introduced through workshops and small-group coaching, and reinforced with HeartMath’s proven techniques, ensuring real-time feedback loops and consistency. The program minimized disruptions, bolstered satisfaction, and gave leadership a sustainable framework for ongoing improvements in retention.
At Duke University Health, MoodyKhozin piloted a structured, department-by-department resilience initiative, co-developed with HeartMath, beginning in high-stress Emergency Services. By integrating MKC’s operational analysis with HeartMath’s evidence-based stress-regulation techniques, Duke’s ED turnover dropped from 36% to 5% in just 18 months, saving about $1 million.
Encouraged by these outcomes, the system expanded the approach to 180 nurse managers and directors, and eventually into oncology and integrative medicine, demonstrating its scalability. This carefully managed effort spurred a cultural shift toward employee well-being and tangible cost savings – vital results for any forward-thinking healthcare system.
In one of MKC’s largest-scale partnerships, Kaiser Permanente worked closely with our team and HeartMath to create a unified resilience strategy spanning multiple service lines and regions. Kaiser combined MKC-led operational redesign with HeartMath’s targeted training protocols, ultimately involving over 15,000 employees and certifying 150 trainers across 21 medical centers.
The system-wide approach drove measurable gains: enhanced CNE-led initiatives, reduced physician burnout, and a dramatic increase in Home Health & Hospice CAHPS, from under 2% to 83.6%. Kaiser’s experience underscores how a carefully orchestrated collaboration can deliver consistent ROI, reinforce employee retention, and improve clinical benchmarks across a complex healthcare organization.
